Question 1

Which cryptocurrencies do you accept?

Accepted Answer

We accept BTC, ETH, USDT, LTC and 20+ networks via our provider Oxapay. The conversion rate is the one shown at payment time, with no hidden margin.

Question 2

Is crypto payment secure?

Accepted Answer

Yes. Payment is fully processed by Oxapay, a specialized provider: we store no keys and no wallet data. The order is confirmed automatically after blockchain validation.

Question 3

How long does payment confirmation take?

Accepted Answer

It depends on the network: seconds for USDT-TRC20 or Lightning, up to thirty minutes for Bitcoin during congestion. Your VPS is provisioned at the first confirmation.

Question 4

Can I pay without creating an account?

Accepted Answer

Yes. Guest checkout only asks for an email address: your VPS credentials are shown right after payment. You can then create an account with that email to manage your servers.

Question 5

What happens if I pay an incorrect amount?

Accepted Answer

An underpayment keeps the order pending for 30 minutes so you can top it up. Overpayments are automatically refunded within 5 business days.

Question 6

What's the difference between Ryzen 9 and EPYC?

Accepted Answer

Ryzen 9 offers the best per-core performance (single-threaded apps, games, PHP). EPYC offers massive core density (containers, parallel processing). Our blog has a detailed benchmark comparison.

Question 7

Can I change plans mid-term?

Accepted Answer

Yes, upgrading to a higher plan is possible anytime from the dashboard, with no reinstallation: resources are hot-adjusted and billed pro rata.

Question 8

Which operating systems do you offer?

Accepted Answer

Ubuntu 24.04, Debian 12, AlmaLinux 9, Rocky Linux 9, Fedora 40 and Windows Server 2022. Reinstallation takes two clicks from the panel.

Question 9

Is the IP address dedicated?

Accepted Answer

Yes, every VPS comes with a dedicated, static IPv4 address included in the price. Additional IPv4s are available on request.

Question 10

How does Anti-DDoS protection work?

Accepted Answer

Our in-house three-layer mitigation system (edge filtering, eBPF detection, application scrubbing) is permanently enabled on all plans, with no setup required and no extra cost.

Question 11

Can I host multiple sites on one VPS?

Accepted Answer

Of course: you have full root access. Host as many sites, services or containers as your resources allow.

Question 12

How do I contact support?

Accepted Answer

Via the contact form or at support@globalcloudhosting.com. Median first response time is 12 minutes, 24/7, in French, English and German.

Question 13

Can support help me migrate?

Accepted Answer

Yes: migrations to Quantum and Singularity plans are performed free by our team. For other plans, our detailed migration guide is on the blog.

Question 14

What if my VPS stops responding?

Accepted Answer

The rescue console (VNC) is available from the dashboard even when SSH is down. If the issue is on our infrastructure, our monitoring has usually already detected it before you.

Question 15

Is renewal automatic?

Accepted Answer

No, and that's deliberate: no surprise charges. You receive a reminder 7 days then 24 hours before expiry, and renew in one click.

Question 16

Do you offer a money-back guarantee?

Accepted Answer

Yes: every first order is refundable within 7 days, no questions asked. Beyond that, the SLA provides credits up to 100% in case of unavailability.

Question 17

How do I receive my invoices?

Accepted Answer

Every order appears in your dashboard (Invoices page) with its real-time payment status. A receipt is also emailed after confirmation.

Question 18

What happens if I forget to renew?

Accepted Answer

The VPS is suspended at expiry, then kept 7 more days before permanent deletion. Your data stays recoverable during that period through late renewal.

Frequently asked questions

Crypto payment

Technical

Support

Billing