환불 정책

최종 업데이트: 2024년 9월 1일

번역본은 참고용이며 영어(및 프랑스어) 버전이 우선합니다.

1. 7-day guarantee

Every first order comes with a 7-day money-back guarantee, no questions asked. Requests are made from the customer dashboard or at [email protected]. Refunds are issued in cryptocurrency (USDT or the original currency) within 5 business days, at the day's exchange rate.

2. Beyond 7 days

Past the guarantee period, started monthly terms are non-refundable. In case of prolonged unavailability attributable to the Provider, SLA credits apply.

3. Network fees

Blockchain transaction fees related to refunds are borne by the Provider. In case of payment error (overpayment, duplicate), a full refund is issued within 5 business days.

4. Abuse

The guarantee is limited to one use per customer. Any suspension for violating the AUP voids the Customer's benefit of this policy.